radio: traffic's looking pretty good this afternoon for your evening commute. this is john brown with your kmpa traffic report. stay tuned for southland sports, coming up after this. can't be late for my own party, norman. i gotta go. you're gonna have to meet me there. ok. you're not gonna wear that tie, are you? not one of my favorites. don't forget to put the seat down.

[horn honking] [honking] [tires squealing] jeez, lady!

[speaking indistinctly] in the middle of the final... excuse me, miss? yes? excuse me. oh, wait. hold on one second. [no audio] all right, i'm back. no, go on. and as i was saying... the principal's office called. yeah--plagiarism. [laughs] yeah, well, i was in the middle of closing on the ocean park 5-bedroom... and i'm telling you, if i lose that commission, it is coming out of his college fund.

aah! [tires screeching] [horn honking] [tires screeching] [horns honking] [the kinks' a well respected man plays] ♪ and he comes back home at 5:30 ♪ ♪ gets the same train every time ♪ ♪ and he's, oh, so od ♪ ♪ and he's, oh, so kind ♪ ♪ and he's, oh, so healthy ♪ ♪ in his body and his mind ♪ he's a well-respected man about town ♪ ♪ doing the best things so conservatively ♪

♪ and his mother goes to meetings ♪ ♪ while his father pulls the maid ♪ ♪ and she stirs the tea with councilors ♪ ♪ while discussing foreign trade ♪ ♪ and she passes looks as well as... ♪ what's gotten into you tonight? hmm?

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hotch: "every normal man must be tempted at times "to spit on his hands, hoist the black flag, and begin to slit throats." h.l. mencken. this is orange county, california.

10 days ago, judy hannity, a real estate broker and a mother, was shotgunned on the 91 freeway. she survived this? barely. she's paralyzed from the waist down. the second and third victims were both d.o.a. there were different vehicles for each shooting. a small black suv, a black sedan, a white sedan, no makes, no plates. no solid witnesses? the first victim described the shoor as a normal, middle-aged white guy in an suv. she gave that description but she couldn't remember anything else? isn't that consistent with trauma? uh, actually, no. trauma victims either remember everything or nothing. so wait--the third victim was shot last week, we just got the phone call today? until the third shooting, the locals weren't convinced it was a serial shooter. there were different cars, and the first shooting there was a different weapon. it's the same weapon. the shot pattern on the second and third one are much wider, though. he sawed off the shotgun. it's the same shooter. he's evolving, and quickly. the media has already dubbed him the road warrior. that explains why they wanted us there so quickly. what do you mean?

this type of unsub is the hardest to catch. totally impersonal victims. a third of the crime scene flees with him and his vehicle. the victim's car's a wreck. and the last third, the road, it's contaminated by all the other cars that drive or it. so how do we get him? we build a solid profile. we release it to the public with an appeal for help. somebody knows this guy. and it's my job to make them realize. [overlapping chatter] [sighs] thea salinas, sheriff's county homicide. i'm running the taskforce. i'm special agent jordan todd, special agents rossi, hotchner, prentiss... morgan... hey. and that's dr. spencer reid. are these the vehies from the shootings? yes. did you set up the hotline? like you asked. we have the local stations putting the number out there. we're getting about a dozen calls an hour. i'll alert the media to stand by for our press conference. excuse me. the sheriff's department and the chp are on tac alert. we've got choppers on round-the-clock freeway patrol. the victims' vicles, with maps, csps, and bullet points.

everything we got on the case is in this room. anything solid on the tip line? usual nutjobs, you might have got everythi squared away. it's not me. it's the shooter. the o.c. has an endless supply of 3 things-- freeways, news coverage, and blond female luxury car owners. people are pretty scared? i could ask for a submarine and get it. the first m.o. in the first shooting differs dramatically from the other two. daylight on a crowded freeway. that's dozens of potential witnesses. it's high-risk. he got lucky. well, then, he's a fast study. sawed off his shotgun and lowered his risk by switching to nights and changing vehicles. what if he wasn't planning on murder the first time? you think the first shooting was spontaneous? well, we know what he's capable of when he plans ahead. if i'm not planning to commit a crime, why not drive my own vehicle? so the suv is his actual car. but then, why did he have a gun in the suv if he wasn't planning to commit murder? and what happened to make him pull that first trigger?

we need to re-interview the first victim. [door opens] ms. hannity, i'm agent aaron hotchner. this is agent emily prentiss. we're from the fbi. she already told e police everything she can remember. rick... it's ok. please. it's just the two of us. he feels like it's his job to protect me. i understand you've spoken to the police. i just need to go back through the shooting with you. it only comes back in pieces. we can take it slowly. just try to piece together your day, if you can. we can thave you seen accidents like this before? a few. do people recover? the doctor said she has a good chance.

it's my fault. no. this is no one's fault but the man who shot your mother. i got in trouble at school. she was on her way there. she shouldn't have even been in her car. so you were angry? i don't know. i suppose. i know this is difficult, but every detail helps us understand who this man is. come on. [honking horn] come on, move! i was impatient. and you cut him off? was there anything else? did he swear? did he honk? did he threaten you in anyay? excuse me. oh, wait. hold on one second. he tried to speak to me. what did he say?

he couldn't say anything. i wouldn't give him a chance. what? now you want to talk about your feelings like you're some chick? you drive like an old lady. all right, i'm back. no, go on. and as i was saying... if he hadn't seemed so normal... i wouldn't have said anything. i... i usually don't even use my horn, because on the road... you never know.

i'll ask your son to come back in. is she ok? she says you've been taking very good care of her. i guess so. she's lucky to have you. so...what happened? she made it personal. when the victimology's this specific, we know the victims represent a specific person to him. who? given the fact that he's the same age and race as the victims, likely a current or former wife or girlfriend. so why not just kill the actual person? she's just a scapegoat for his own personal failings. he knows if he kills her, he loses that scapegoat. so he just goes around blowing away any women? no, just women that remind him of hisife. when this type of killer is triggered, they need to release the resentment quickly. subsequently, they tend to strike close to the focus of that resentment.

so if the focus is his wife, then that focus is his home. yeah. he almost certainly lives in this area. this is his kill zone. uh, what are these various markers everywhere? uh, roadwork. judith hannity said that he shot her after she challenged him personally. before that, he was almost apologetic. what's goinon? out of the 30 roadwork sites in the kill zone, only 2 were alternate merges, both less than 3 miles from the crime scenes. alternate merges? multiple lanes funneled down to one. one car per lane, alternating at the drivers' discretion. these sites allow him to set up the confrontation. a guy who follows the rules may lash out once, but to do it again, he'd need similar provocation. so he seeks out alternate merge sites, then he goes through them over and over again until he finds a woman that fits his victim type and who cuts him off. so, we have to shut down every alternate merge in the county immediately. and we need to talk to the crews that work these sites. so what does all this tell you?

impersonal killers arlike drug addicts. the first time gives them the ultimate high, and after that, no high is as good. unfortunately, the addict doesn't know that. he will chase that high to the gates of insanity and death. by now, killing is all our unsub things about. he's set up the exact same situation again and again, hoping to get the same result. he begins to think he's ing it wrong. he becomes obsessed with improving his skills, honing his m.o. and tailoring his weapon to his deadly purpose. he figures if he gets them all just right, if he can get his technique and his tools perfected, he'll feel that first high again. he's becoming a more lethal addict.

[cocking weapon] and he'llever accept that the high is gone and it won't come back. he'll never stop. never.

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you know how many cars i see drive through my work site here? your boss said you were the safety officer that night? so? so that means yowould have been holding the sign to slow cars down. we're looking for a man in a white sedan, and he would have come through over and over again. the driver would have been going extra slow, like he was daring anyone to cut him off. son of a bitch. you remember someone? yeah. i thought the guy was lost. i mean, i even talked to tony about this guy dressing like a hard-ass, but he drove like a chick. no offense. none taken. what do you mean, dressed like a hard-ass? this jkass was wearing a leather jacket, he's got sunglasses on, they're mirrored, you know, like the cops use. but it was dark out. he's starting to role-play. he's breaking from reality.

salinas: do you remember anything else about this man? a car cut him off, and he stuck his arm out across the front seat. but after that i didn't see him come through again. show me what he did with his arm. like this. like he was keeping a passenger from hitting thdashboard? yeah, but the dude was alone. thanks for your time. sure. what's wrong? a small suv is a family vehicle. between that and the hand gesture, i'm afraid that our unsub's married with children. why does that matter? well, if he's eaking from reality and he's lashing out at surrogates for his life, then it's only a matter of time befo he tries to wipe out the real thing. are you saying this guy's gonna kill his wife and kids? call your people. we need to get a profile out as soon as possible. the hyper-masculine disguise, victim preference, and the emasculating trigger of the first attack all tell us this is an unsub suffering a masculine identity crisis. a masculine identity crisis? that's why he's driving around blowing women away? no. judy hannity was just the trigger.

we need to identify the precipitating trauma. something happened in the unsub's life, something so traumatic, it turned a normal man into a serial killer. so he's suffering from some kind of psychotic break. which means the world he sees around him has changed, and so has his role in it. and that of his family. his perception of his home life is the key to his pathology. at home this unsub feels less than a man, a failure as a father and as a husband. [video game beeping] he feels his children don't need or respect him. [indistinct talking] and that he's unwanted anobsolete in their lives. as a husband he feels emasculated and humiliated by his wife. ha ha ha! yeah, right, that'd be good.

now, these beliefs and perceptions, real or imagined, have destroyed this individual's masculine self-image. prentiss: this unsub is delusional. he's now dressing in this road warrior persona. it gives him feelings of power and purpose that he craves. and he will die before giving it up. his new fantasy persona can't co-exist with the everyday reality of his home life. which means sooner or later he's going to kill his entire family. so what do we do? our strategy's three-fold. first we find every small-model blue suv owner in the estimated kill zone. 2--we set up a single alternate merge scenario in that zone, and we man itwith our p. and 3--we release our profile to the public. somebody out there knows this man. they just don't realize it.

[tires screeching, crash] hey, norman. n you put this on my account? i'll need mr. manning's approval. whenever you get around to it. i'm still waiting for last month's expense summary, norman. i'm sorry. the guys on the sixth floor are asking for my quarterly. i need that summary. i got--i know i got-- i got it here somewhere. you're an old, bald loser and everyone laughs at you. what did you say? i didn't say anything. look, norman, the sixth floor doesn't care what's going on in your life or how long you've been with the firm. they're all about the numbers, and the numbers tell them that younger workers cost less and produce more. i like you, norman. i know how hard things have been for you these past few months. don't give those bastards on the sixth floor an excuse, you know what i mean?

yeah. yeah. here it is. thanks. we ask the public to listen very carefully to the following description. anyone who believes they recognize this individual should call our tip line immediately. we are looking for a white, middle-aged, married father. we believe his wife is blond, approximately 40 years old, resembles the victims, and drives a luxury sedan. this individual drives a blue small-model suv and most likely lives in this area. it is also very possible this individual recently sufred a personal trauma in his life. all points bulletin: be on the lookout for a worthless loser named norman, who resents anyone with a life and kills just to prove he's not an emasculated loser.

[shotgun blasts] it's very possible this individual has suffered a personal trauma in his life. again, a white, middle-aged, married father. we believe his wife is blond, approximately 40 years old, resembles the victims, and drives a luxury sedan. this... they do it to me, they do it to me, they do it to me, they do it to me! why do they always do that to me?! makes you... damn... uhh! uhh! uhh! uhh! uhh! uhh! uhh! hey, buddy. are you all right? [laughing, distorted]

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